I’ve owned Toyota, VW and Audi till now and never have I experienced such inferior customer service.
BHPian anshumandun recently shared this with other enthusiasts.
Another horrible booking experience:
I booked on 10th Oct at 12:30pm. Money got deducted and I got an email from Razor Pay that Rs 21,000 has been paid to Prerana Motors (Yelahank Branch).
I visited Yelahanka showroom (Bangalore) and met a sales person there named Mr. Manoj. He assured me that booking will be confirmed in a few days. For the next one month, the standard response was “we will update you soon”.
After one month, I lost patience and went to showroom again and this time got introduced to Mr. Ranjith. He again assured me that within one week booking will be confirmed. It has again been almost a month now and no booking confirmation.
The worst experience: Both the sales people (Manoj and Ranjith) have stopped responding to me on calls and whatsapp since 2-3 weeks. They don’t take my calls and don’t reply on whatsapp. I’ve owned Toyota, VW and Audi till now and never have I experienced such inferior customer service.
I am 99% sure that I don’t want to go ahead with the purchase. This might be a great product but with such poor customer service in the starting, I can only imagine what I might have to go through during service and repairs.
After I lost patience waiting for the sales executives to respond, I sent out several emails to the dealership including to their director (found email id on internet). Within 30 minutes, I started getting calls from various people from Prerana Motors and by evening they sent me a booking receipt.
Today, I got an email from Tata Motors confirming my Tiago booking.
Unexpectedly quick resolution! Although I am still in a dilemma if I should go ahead with a Tata car or not.
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