Kia recall almost 1,000 popular road cars after technical glitch leads to safety concerns

Kia Sorento: Roundup of the SUV’s features

A total of 965 Kia Sorento models will be called in for repair work after issues with the vehicle’s eCall SOS feature. This tool transmits the car’s Vehicle Identification Number (VIN) to an emergency call centre in the event of an accident.

However, a slight fault means once an airbag is deployed the VIN number would not be transmitted.

This means those involved in some of the most serious road accidents would not have their VIN identified.

Kia has confirmed the issue only affects new models produced between 1 September and 14 December 2020.

Kia Dealers can reset the eCall system so a VIN can be transmitted with the work set to be free for all affected owners.

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Kia has confirmed they are not aware of any accidents caused by the simple issue but have urged drivers to benefit from the new update.

Affected owners will be contacted shortly with drivers able to get their car updated at their nearest dealership.

They have warned the garage update could take just 30 minutes to complete.

Kia has apologised for any inconvenience caused by the issue and said they appreciated drivers cooperation.

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Customers with any questions have been urged to contact Kia Customer Services for more information.

A statement from Kia said: “Kia is not aware of any injuries or accidents caused by this issue. 965 cars sold in the UK are affected.

“Kia UK is contacting owners with affected vehicles to arrange an appointment at their nearest Kia dealership for the eCall feature to be reset and updated.

“All work will be carried out in line with social distancing measures, and at no expense to the owner.

“The estimated time to carry out the work is up to 30 minutes, but customers should schedule up to one hour, including vehicle reception and handling.”

The Kia Sorento secured WhatCar?’s Large SUV of the Year Award for 2021 after judges praised the vars interior space, strong engine and comfortable ride.

The Sorento has a target price of just under £38,000 with finance offers available from around £380 per month.

The car has an economy rate of 40.9miles per gallon and a top speed of 119mph.

The model can reach 0-62mph in just 8.7 seconds and is seen as a natural rival to the Land Rover Discovery Sport and Peugeot 5008.

The car is littered with a range of cutting-edge technology such as a 10.25-inch touchscreen and Forward Collision-Avoidance Assist tools.

This uses cameras and radar data from the car to analyse information about cars, pedestrians and cyclists crossing the road.

The tool also helps to prevent collisions when making a turn at a junction and issues warning signals if there is a potential for a collision.

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